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Coldwater, Michigan

CBPU reaches support service agreement with Aspen Wireless

Aspen will provide technical services with guaranteed response times ranging from two to 48 hours depending on how critical the issue is.

downtown-coldwater

CBPU reaches support service agreement with Aspen Wireless

By Jim Measelar 31, 2021 | 7:32 PM
 

 

COLDWATER, MI (WTVB) – The Coldwater Board of Public Utilities Board of Directors approved a partnership Wednesday with Aspen Wireless for Tier 3 advanced network engineering and support.

Aspen Wireless is in the process of upgrading the City of Coldwater’s fiber optic network.

CBPU Director Jeff Budd says the Technical Support Services Agreement covers engineering design assistance, network monitoring and support for City/CBPU internal networking along with ISP operations and FTTP customers.

Budd says issues that can not be resolved in a timely fashion by NRTC or CBPU support staff would be directed to Aspen for advanced technician assistance.

He adds Aspen will provide technical services with guaranteed response times ranging from two to 48 hours depending on how critical the issue is.

Budd’s memo to the CBPU Board went on to say the agreement is tiered so that upon execution the CBPU only pays for internal support and marketable nodes. CBPU will begin paying for ISP support as nodes come “online” and are readily available to customers.

Budd was confident the partnership will help fill that void left by the resignation two years ago of the CBPU’s Internet Engineer well as provide advanced network technicians for staff and customers.

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